About this role

Job Description for Lustre Storage

Responsibilities for this role include but are not limited to:

· Engineer will be part of a 24/7 IT Storage operations team and will be directly responsible for storage and backups related processes.

· The position involves taking a leadership role with customer teams and internal teams to resolve Storage problems, maintain managed backup operations and, when necessary, to return systems to operational status.

· The job also involves leading communication between technical teams, customer and internal organization to fulfill customer needs and accomplish customer satisfaction.

· Providing remote technical support & troubleshooting (via e-mail, remote access, phone) on complex Storage Solutions including DDN or Cray Storage hardware and software. Knowledge on Backup software, backup & recovery concepts will be added advantage.

· Demonstrate a thorough technical and business understanding of clients’ needs, including how those pertain to DDN or Cray products and services.

· Write, proofread and submit knowledge-base articles.

· Provide status and progress reports for Storage & backup environment related activities and tasks on regular / periodic basis.

· Clearly communicate complex technical topics to the varied knowledge levels of external customers.

· Develop positive and trustworthy relationships with customers and Account Teams.

· Ability to multi-task and manage competing priorities, ensuring all objectives are accomplished.

· Provide reliable information: Builds credibility in a resource role by remaining factual and timely in providing information; maintains his sources for quick access to time-sensitive information and to stay abreast of new developments; proactively educates customers or shares information as part of the service they deserve.

· Constantly seeks information that will be useful but is not readily available to colleagues; enjoys being sought for advice and instruction; spends the time to build a base of knowledge that ultimately helps others to be more effective.

· Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment. Maintains a "closed-loop" communication style assuring all appropriate individuals are notified of ongoing issues and problem resolution status. Responsible for sharing all acquired knowledge concerning problem resolution.

· Develop and implement resolutions to identified problems, and follow standard practices and procedures.

· Plan and implement best practices for Storage & backup solutions.

· Proactive measures to ensure adequate storage capacity is available.

· Create and update documentation for backup procedures, solutions, licensing and applicable project artifacts.

· Perform configuration changes as per design and build.
Experience:

Ø Professional degree or equivalent experience and 5+ years related IT experience.

Ø Hands on experience in Operations and Support on Enterprise Storage from any leading vendor in industry

Ø Aptitude towards problem solving and troubleshooting skills on Enterprise storage, Replication, de-duplication, compression, Thin-Provisioning, virtualization, including log analysis.

Ø SAN connectivity, SAN fundamentals, zoning etc.

Ø General knowledge of networking concepts and iSCSI protocol.

Ø Basic knowledge & understanding of Storage arrays.

Ø Administration of DDN Storage – local & remote replication, performance etc.

Essential skills

v Must have considerable knowledge of storage, operating system, networking, enterprise servers, monitoring tool, email, and internet technology

v Minimum 4 to 5 years of experience in Administration and Implementation of DDN/Cray Storage.

v She/he will demonstrate an in depth understanding of several products in more than one functional area involving usage, configuration, and interaction with other products.

v Able to work a flexible weekly schedule that includes weekends and after-hour shifts.

v Does not wait for guidance, pro-actively identifies and delivers value to customers.

v Well versed with traditional and virtualized storage systems based on DDN Storage

v Strong experience with DDN/ Cray Storage administration, troubleshooting, backup, recovery, DR & replication technologies.

v Good understanding of the technical fundamentals of the system infrastructure including open system platforms (Linux, VMware, Windows, UNIX,) and networking ((TCP/IP, VLAN, DWDM)

v Experience in Implementing, configuring and troubleshooting Data Replication technologies.

v S/he must possess a balance of very well developed troubleshooting, technical communication and written skills along with extensive product knowledge and skills.

v Experience in upgrading DDN /Cray OS versions

v In-depth knowledge on troubleshooting CIFS and NFS share issues

v Troubleshooting and managing of ISCSI and FC SAN environment.

v Good knowledge on Clustering and High Availability.

v Hands on experience in storage systems utilization & performance with storage efficiency technologies, storage provisioning/re-claiming, deploying new storage systems, adding/removing disk shelves, schedule & perform firmware upgrades, troubleshooting SAN/NAS/performance issues/outages, connectivity problems, and assessing storage needs.

v Strong experience with enterprise level DDN / Cray Storage environment, monitoring, networking, configuration, capacity management & performance optimization.

v Good knowledge on at least one Operating system, connectivity to Storage on SAN, iSCSI, end to end logical troubleshooting approach in a Storage environment.

v Candidate should have excellent technical communication skills both verbal and written.
Interpersonal Skills:

ü Self-Starter - Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives.

ü Exceptional Customer service skills, mindset & attitude.

ü Be professional in all modes of interaction with our internal & external customers.

ü Success/Achievement Orientation - Delivers quality results consistently. Targets, achieves (or exceeds) measurable results. Sets challenging goals, focuses on critical priorities, and is accountable.
ü Problem Solving - Recognizes problems and responds with a systematic assessment that identifies and addresses cause of issue. Practical, realistic, and resourceful.

ü Innovative - Builds and improves key business processes that enhance the effectiveness of HPE. Generates new ideas, challenges the status quo, and solves problems creatively.

ü The candidate must collaborate with other teams and individuals within the organization

ü Be capable of making well founded decisions in high pressure situations & exercising diplomacy when operating in politically charged environments.

ü Actively listen and confirm problem details showing empathy for urgent situations

ü Utilize effective negotiation skills which will lead to satisfactory issue resolutions.

Preferable:

Ø Knowledge of Remote Support and Remote monitoring processes and concepts

Ø Tools Knowledge on Service Now

Ø ITIL Certified.

Certifications:

Ø Ideal candidate will be trained & certified in DDN /Cray Storage