Job Description

· Provide functional expertise in Microsoft Dynamics 365 Customer Engagement (CE/MSS).

· Understand business requirements and translate them into scalable D365 CE functional solutions.

· Provide functional support for existing D365 CE applications and business processes.

· Handle AMS projects, enhancements, change requests, and release management.

· Collaborate with business stakeholders, technical teams, and end users for issue resolution and continuous improvement.

Must-Have Skills

· 6–7 years of relevant D365 CE/MSS functional experience.

· Strong D365 CE functional and product knowledge.

· Experience with business-process analysis and functional solution design.

· Strong communication and stakeholder-management skills.

Good-to-Have Skills

· AMS project-handling experience.

· Enhancement and change-management experience.

· Release management experience.

· Power Platform/Power Automate knowledge.

· Experience with D365 integrations.